Privacy Policy
Effective Date: 11 May 2026 Last Updated: 11 May 2026
Helium ID (“Helium ID”, “we”, “our”, or “us”) provides digital identity verification, identity storage, and secure information-sharing services through our mobile applications, website, APIs, and related services.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you use Helium ID.
By using Helium ID, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Identity Information
- Full name
- Date of birth
- Nationality
- Residential address
- Phone number
- Email address
Government Identification Documents
- National Identity Numbers (where applicable)
- Driver’s licenses
- International passports
- Voter cards
- Other government-issued identification documents
Biometric Information
- Selfies
- Facial scans
- Liveness verification videos
- Biometric templates generated during identity verification
Device & Technical Information
- IP address
- Device model
- Operating system
- Browser type
- App version
- Login activity
- Device identifiers
Verification & Transaction Data
- Verification status
- Verification timestamps
- Consent records
- Data-sharing activity logs
2. How We Use Your Information
We use personal information to:
- Verify user identities
- Authenticate users
- Detect fraud and unauthorized activity
- Store identity documents securely
- Facilitate user-authorized information sharing
- Maintain platform security
- Improve platform performance
- Comply with legal obligations
3. Biometric Processing
Helium ID uses biometric verification technologies, including facial recognition and liveness detection, to confirm that users are real individuals and to reduce identity fraud.
Biometric data is used solely for:
- Identity verification
- Fraud prevention
- Account authentication
- Security monitoring
We do not sell biometric information to advertisers or unrelated third parties.
4. Third-Party Service Providers
We may use third-party service providers to support identity verification and infrastructure operations, including:
- Google Vision
- Amazon Rekognition
- Cloud hosting providers
- Infrastructure and database providers
- Security monitoring services
These providers process information only for authorized operational purposes and under contractual confidentiality obligations where applicable.
5. Data Sharing
Helium ID only shares user information:
- when the user explicitly authorizes sharing,
- when required by law,
- or when necessary to protect platform security and integrity.
When users choose to share information with banks, employers, landlords, rental agencies, or other organizations, the recipient organization may become independently responsible for handling that information under its own privacy practices.
6. Data Retention
We retain information only for as long as necessary to:
- provide services,
- maintain security,
- comply with legal obligations,
- resolve disputes,
- and enforce agreements.
Additional retention details are available in our Data Retention & Deletion Policy.
7. Security Measures
We implement reasonable administrative, technical, and organizational safeguards including:
- encryption in transit,
- encryption at rest,
- secure authentication,
- restricted access controls,
- monitoring systems,
- and audit logging.
No internet-based system can be guaranteed to be completely secure.
8. User Rights
Subject to applicable laws, users may request to:
- access their data,
- correct inaccurate data,
- withdraw consent,
- request deletion,
- restrict processing,
- or request information about how their data is processed.
Requests may be submitted to: info@heliumid.io
9. International Transfers
Your information may be processed or stored in countries outside your country of residence where our service providers or infrastructure providers operate.
We take reasonable measures to ensure appropriate protection of transferred information.
10. Children’s Privacy
Helium ID is not intended for individuals under the age of 18 without appropriate legal authorization or supervision where required by law.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be published within the app or website with revised effective dates where applicable.
12. Contact Information
For privacy-related questions or requests, contact:
Helium ID Email: info@heliumid.io